Available Positions
Maintenance Technician
This position performs maintenance on HVAC systems in a residential and light commercial setting.
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Essential Functions
- Maintains and services residential and light commercial HVAC systems
- Determines general condition of HVAC systems
- Always maintains a neat work area and inspects that area for cleanliness after completion of each job
- Conveys a safety-conscious attitude, both on the job and while driving
- Wears floor savers while in the client’s home
- Maintains company vehicle, ensuring that it is clean on both the inside and the outside at all times -
Minimum Training, Experience, and Knowledge Required:
- High school diploma or equivalent
- Preferred; prior successful experience as a Technician in the HVAC industry
- Must display strong communication skills and technical competence
- Ability to pass a thorough background check and drug screen
- Clean driving record
Service Technician
This position performs service, repair, and maintenance of HVAC systems in a residential and light commercial setting.
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Essential Functions
- Services, maintains and repairs residential and light commercial HVAC systems
- Determines general condition of HVAC systems, and is able to troubleshoot HVAC malfunctions and determine extent of necessary repairs
- Always maintains a neat work area and inspects that area for cleanliness after completion of each job
- Conveys a safety-conscious attitude, both on the job and while driving
- Wears floor savers while in the client’s home
- Maintains company vehicle, ensuring that it is clean on both the inside and the outside at all times -
Minimum Training, Experience, and Knowledge Required:
- High school diploma or equivalent
- Must have prior, successful experience as a Technician in the HVAC industry
- NATE certification preferred
- Must display strong communication skills and technical competence
- Ability to pass a thorough background check and drug screen
- Clean driving record
CSR / Dispatcher
COBALT HOME SERVICES, a leader in residential and commercial home services, is currently seeking a bright and assertive CSR/Dispatcher for our Chino Hills branch. A qualified candidate must have the ability to work in a fast-paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback. This position is for part-time/ full-time employment and does require evenings and weekends. Service industry experience highly preferred!
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Essential Functions:
- Answering inbound calls
- Scheduling appointments
- Making outbound calls
- Addressing customer concerns
- Working with dispatchers, managers, and technicians to provide excellent customer service
- Provide timely response and feedback to the customer regarding inquiries
- Dispatching Technicians to job sites
- Data entry / Account management
- Processing payments
- Communicating with customers about appointment times and delays
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MINIMUM REQUIREMENTS:
- 2 or more years of call center and service dispatching experience required (preference is given to candidates with HVAC industry experience).
- 2 years of customer service experience required.
- Excellent communication and computer skills.
- Must be able to work a flexible schedule including evenings, weekends, and holidays.
- Must have a high school diploma or GED.
- Ability to pass a thorough background check and drug screen
